ACCESSING SERVICES FROM YOUR LOCAL DOMESTIC VIOLENCE PROGRAM
Every county in New York state has at least one agency specifically designed to provide services for individuals affected by domestic violence and their children. These programs offer emergency 24-hour hotlines, information and referrals, education, support groups, advocacy and accompaniment. These programs are listed in our New York State Domestic Violence Program Directory by county. You can also contact the New York State Domestic and Sexual Violence Hotline to get information about resources in your community:
1-800-942-6906 (English & español/Multi-language accessibility)
Deaf or Hard of Hearing: 711
In New York City: 1-800-621-HOPE (4673) or dial 311
New York City TTY: 1-866-604-5350
Local domestic violence agencies provide residential and/or non-residential services. Both residential and non-residential programs have domestic violence advocates, specially trained in the dynamics of domestic violence. Some counties have comprehensive programs in which one program provides both residential and non-residential services and some counties have multiple agencies providing one or the other service.
- Residential services include access to emergency shelters or safe dwellings. A victim of domestic violence can stay in shelter for up to 180 days as per the approval of the local Department of Social Services. Domestic violence shelters are different from other shelters in a variety of ways. Primarily, the location is kept confidential for safety purposes. Most shelters provide residents with a bedroom, personal hygiene products, food, and clothing as well as provide advocacy, support groups, give information and referrals as necessary or requested and provide emotional support to residents. Depending on whether it is a shelter or safe dwelling, there will be different numbers of staff available on site.
- Non-residential services provide all those services requested by clients that do not include shelter. These programs and services may include advocacy, safety-planning, counseling, support groups, housing support, educational and vocational support, transportation assistance, health services, legal assistance, court accompaniment, children's programs and immigration support.
Domestic violence services are voluntary in nature. Victims of domestic violence cannot be ordered, from a court or any other entity, to receive domestic violence services.