Local Domestic Violence Programs

Accessing services from local domestic violence programs

Every county in New York State has at least one agency specifically designed to provide services for individuals affected by domestic violence and their children. These programs offer emergency 24-hour hotlines, information and referrals, education, support groups, advocacy and accompaniment. These programs are listed below by county.  You can also contact the New York State Domestic and Sexual Violence Hotline to get information about resources in your community:

New York State Hotline (English & español/Multi-language Accessibility):

1-800-942-6906 

Deaf or Hard of Hearing: 711

Click on the county name to be linked to contact and website information for domestic violence services in the county.

Local domestic violence agencies provide both residential and/or non-residential services. Residential services include access to emergency shelters or safe dwellings.  A victim of domestic violence can stay in shelter for up to 180 days as per the approval of the local Department of Social Services.  Domestic violence shelters are different from other shelters in a variety of ways. Primarily, the location is kept confidential for safety purposes.  Most shelters provide residents with a bedroom, personal hygiene products, food, and clothing as well as provide advocacy, support groups, give information and referrals as necessary or requested and provide emotional support to residents. Depending on whether it is a shelter or safe dwelling, there will be different numbers of staff available on site.

Non-residential services provide all those services requested by clients that do not include shelter. Some counties have comprehensive programs; in which one program provides both types of services and some counties have multiple agencies providing one or the other services. Both residential and non-residential programs have domestic violence advocates, specially trained in the dynamics of domestic violence.

Domestic violence services are voluntary in nature. Victims of domestic violence cannot be ordered, from a court or any other entity, to receive domestic violence services.

What to expect when calling a local domestic violence program

Callers to local domestic violence services do not have to provide their name. However, if the caller requests individualized services such as residential (shelter) or system’s advocacy, the caller will be asked to complete an intake which then does gather name and other detail necessary to provide the service. In most cases, victims of domestic violence will be asked for their name, their children’s name (if applicable), the approximate date of the last incident of domestic violence, information about any current court proceedings and what service they are interested in accessing. Victims of domestic violence do not need to have called the police or initiated any criminal justice proceedings in order to receive services from a local domestic violence program.

Domestic violence services are confidential. The only time information will not be kept confidential is if there is a report that children are being abused or neglected.

IMPORTANT NOTE: When choosing to get help it is always important to understand that advocates are available to you from other systems; however, these advocates may not be held to the same confidentiality requirements as a domestic violence advocate

Getting Help From An Advocate

An advocate from a local domestic violence program is a person who has been trained in the area of domestic violence and whose job is to provide support to victims of domestic violence. This support can include but is not limited to:

  • crisis intervention;
  • individual case management;
  • assistance with navigating the various systems that that victims may choose to access and
  • most importantly to help victims of domestic violence understand their options and provide appropriate referrals;
  • safety planning from a strengths-based and victim centered perspective;
  • information about available support groups, counseling, advocacy, children’s services, hotline assistance and transportation.

In addition to providing helpful information, some domestic violence advocates have the ability to accompany victims of domestic violence to court, the police station, the emergency room or to the local department of social services to provide support through the process.

Local Domestic Violence Program Hotlines Across New York State:

Albany

  • Equinox Domestic Violence Services (518) 432-7865.  Click here for website. Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.
  • In Our Own Voices LGBT Domestic Violence Support Line (518) 432-4341. Click here for website. Provides non-residential domestic violence services (Monday – Friday 9:00 AM -9:00 PM)

Allegany

  • ACCORD Corporation Domestic Violence Services (800) 593-5322.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Broome

  • Crime Victims Assistance Center (607) 722-4256. Click here for website. Provides non-residential domestic violence services.
  • RISE (607) 748-5174.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Cattaraugus

  • Cattaraugus Community Action, Inc. (888) 945-3970.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Cayuga

  • Cayuga/Seneca Community Action Agency (800) 253-3358.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Chautauqua

  • The Salvation Army of Jamestown – Anew Center (800) 252-8748 or (716) 661-3897.  No program specific website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Chemung

  • Salvation Army of Elmira – Safehouse (607) 732-1979.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Chenango

  • Chenango County Catholic Charities/Crime Victims Program (607) 336-1101.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Clinton

  • Behavioral Health Services North, Inc. – STOP Domestic Violence (888) 563-6904.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Columbia

  • Community Action of Greene County (this program covers Columbia & Green counties) (518) 943-9211.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.
  • In Our Own Voices LGBT Domestic Violence Support Line (518) 432-4341. Click here for website. Provides non-residential domestic violence services (Monday – Friday 9:00 AM -9:00 PM)

Cortland

  • YWCA of Cortland – Aid to Victims of Violence (607) 756-6363.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Delaware

  • Delaware Opportunities, Inc. – Safe Against Violence (607) 746-6278.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Dutchess

  • Domestic Violence Services of Dutchess County (Formerly known as Battered Women’s Services) (845) 485-5550.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • Grace Smith House (845) 471-3033.  Click here for website.  Provides residential, transitional and non-residential domestic violence services.  OCFS Licensed and Approved.
  • House of Hope, part of House of Faith Ministry, Inc. (845) 765-0293.  Click here for website.  Provides residential domestic violence services.  OCFS Licensed and Approved.

Erie – For shelter in Erie County call (716) 884-6000

  • Child and Family Services, Inc. – Haven House (716) 862-HELP (4357).  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.
  • Crisis Services (716) 834-3131.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • Erie County District Attorney’s Office – Domestic Violence Bureau (716) 858-4630.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • Erie County Sheriff’s Office DV Hotline (716) 667-5259.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • Family Justice Center of Erie County, Inc. – (716) 558-SAFE (7233).  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • Hispanos Unidos de Buffalo, Inc. – (716) 481-8867.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.

Essex

  • Behavioral Health Services – STOP Domestic Violence (888) 563-6904.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Franklin

  • Behavioral Health Services – STOP Domestic Violence (888) 563-6904.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Fulton

  • Family Counseling Center of Fulton County Inc. (518) 725-5300.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Genesee

  • YWCA Genesee – Domestic Violence Program (585) 343-7513.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Greene

  • Community Action of Greene County (this program covers Columbia & Green counties) (518) 943-9211.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.
  • In Our Own Voices LGBT Domestic Violence Support Line (518) 432-4341. Click here for website. Provides non-residential domestic violence services (Monday – Friday 9:00 AM -9:00 PM)

Hamilton

  • Hamilton County Department of Social Services (800) 721-8534.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.

Herkimer

  • Catholic Charities of Herkimer County – Domestic Violence Program of Herkimer County (315) 866-0458.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Jefferson

  • Victims Assistance Center of Jefferson County, Inc. (315) 782-1855.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Lewis

  • Lewis County Opportunities, Inc. (315) 376-HELP (4357).  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Livingston

  • Chances & Changes, Inc. (585) 658-2660.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Madison

  • Liberty Resources – Victims of Violence Program (315) 366-5000.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Monroe

  • Alternatives for Battered Women, Inc. (585) 232-7353.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.
  • Lifespan – Elder Abuse Prevention Program (800) 454-5030.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.

Montgomery

  • Catholic Charities of Fulton and Montgomery Counties – Domestic Violence Crime Victim Services (518) 842-3384.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.
  • In Our Own Voices LGBT Domestic Violence Support Line (518) 432-4341. Click here for website. Provides non-residential domestic violence services (Monday – Friday 9:00 AM -9:00 PM)

Nassau

  • Circulo de la Hispanidad, Inc. – Salva Domestic Violence Program (516) 889-2849.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • The Safe Center LI (516) 542-0404.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

New York City Area – NYC Domestic Violence Hotline (800) 621-HOPE (4673)

Programs are listed in Alphabetical order and not listed by borough as most programs in NYC will provide services to people from any of the 5 boroughs.

Niagara

  • Family & Children’s Service of Niagara, Inc. (716) 285-6984.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.
  • YWCA of Niagara – Alternatives to Domestic Violence (716) 433-6716.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.
  • YWCA of the Tonawandas (716) 692-5580.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.

Oneida

  • YWCA of the Mohawk Valley (315) 797-7740.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Onondaga

  • LA LIGA Spanish Action League of Onondaga County, Inc. (315) 475-6153.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • The Salvation Army of the Syracuse Area (315) 479-3651.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • Vera House, Inc. (315) 468-3260.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Ontario

  • Family Counseling Services of the Finger Lakes (800) 695-0390.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • Safe Harbors of the Finger Lakes (800)247-7273.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • Victim Resource Center of the Finger Lakes, Inc. (866)343-8808.  Click here for website.  Provides residential domestic violence services.

Orange

  • Safe Homes of Orange County (888) 503-HOPE/4673.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Orleans

  • Orleans County Dept. of Social Services (585) 589-3159.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • PathStone Domestic Violence (585) 589-8733.  Click here for website.  Provides residential domestic violence services.  OCFS Licensed and Approved.

Oswego

  • Oswego County Opportunities, Inc. – Services to Aid Families (315) 342-1600.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Otsego

  • Opportunities for Otsego, Inc. – Violence Intervention Program (607) 432-4855.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Putnam

  • Putnam/Northern Westchester Women’s Resource Center (845) 628-2166.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Rensselaer

  • In Our Own Voices LGBT Domestic Violence Support Line (518) 432-4341. Click here for website. Provides non-residential domestic violence services (Monday – Friday 9:00 AM -9:00 PM)
  • Unity House of Troy (518) 272-2370.  Click here for website.  Provides residential, transitional and non-residential domestic violence services.  OCFS Licensed and Approved.

Rockland

  • Center for Safety and Change (845) 634-3344.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Saratoga

  • Domestic Violence and Rape Crisis Services of Saratoga County (518) 584-8188.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.
  • In Our Own Voices LGBT Domestic Violence Support Line (518) 432-4341. Click here for website. Provides non-residential domestic violence services (Monday – Friday 9:00 AM -9:00 PM)
  • Mechanicville Area Community Service Center Domestic Violence Advocacy Program (518) 664-4008.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.

Schenectady

  • In Our Own Voices LGBT Domestic Violence Support Line (518) 432-4341. Click here for website. Provides non-residential domestic violence services (Monday – Friday 9:00 AM -9:00 PM)
  • YWCA of Northeastern New York (518) 374-3386.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Schoharie

  • Catholic Charities of Schoharie County Crime Victims Program (518) 234-2231.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Schuyler

  • Catholic Charities of Chemung/Schuyler County – First Steps Victim Services (607) 742-9629.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.

Seneca

  • Seneca County Community Counseling Center (315) 539-1607.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • Safe Harbors of the Finger Lakes (800) 247-7273.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • Victim Resource Center of the Finger Lakes, Inc. (866)343-8808.  Click here for website.  Provides residential domestic violence services.

St. Lawrence

  • St. Lawrence Valley Renewal House (315) 379-9845.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Steuben

  • Arbor Housing & Development Domestic Violence Services (800) 286-3407.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Suffolk

  • Brighter Tomorrows, Inc. (631) 395-1800.  Click here for website.  Provides residential, transitional and non-residential domestic violence services.  OCFS Licensed and Approved.
  • Suffolk County Coalition Against Domestic Violence (631) 666-8833.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.
  • The Retreat, Inc. (631) 329-2200.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.
  • Victims Information Bureau of Suffolk (631) 360-3606.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.

Sullivan

  • Community Action Commission to Help the Economy, Inc. (CACHE) (845) 292-5700.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Tioga

  • A New Hope Center (800) 696-7600.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.   

Tompkins

  • The Advocacy Center of Tompkins County (607) 277-5000.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Ulster

  • Family of Woodstock Inc. (845) 679-2485.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Warren

  • Catholic Charities of Warren, Washington and Saratoga Counties – The Domestic Violence Project (518) 793-9496.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Washington

  • Catholic Charities of Warren, Washington and Saratoga Counties – The Domestic Violence Project (518) 793-9496.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.

Wayne

  • Victim Resource Center of the Finger Lakes, Inc. (866)343-8808.  Click here for website.  Provides both residential and non-residential domestic violence services. OCFS Licensed and Approved.

Westchester

  • Hope’s Door, Inc. (888) 438-8700.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.
  • My Sisters’ Place (800) 298-SAFE/7233.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.
  • Putnam/Northern Westchester Women’s Resource Center (845) 628-2166.  Click here for website.  Provides both residential and non-residential domestic violence services.  OCFS Licensed and Approved.
  • Westchester County Office for WomenClick here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
    • Family Helpline/Hotline weekdays 9am – 5pm (914) 995-5972
    • Weekend and after hours (914) 995-2099
    • Spanish Language (White Plains) (914) 995–6581
    • Spanish Language (Yonkers) (914) 231-2882

Wyoming

  • Wyoming County DSS Domestic Violence Project (585) 786-8904.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.

Yates

  • Family Counseling Services of the Finger Lakes (800) 695-0390.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • Safe Harbors of the Finger Lakes (800) 247-7273.  Click here for website.  Provides non-residential domestic violence services.  OCFS Licensed and Approved.
  • Victim Resource Center of the Finger Lakes, Inc. (866)343-8808.  Click here for website.  Provides both residential domestic violence services.  OCFS Licensed and Approved.