Client Services Director

The Client Services Director is responsible for leading and supervising a team of client services staff that provide support and advocacy services to survivors of domestic violence, child sexual abuse and sexual assault. The starting salary for this position is set at $38,800. There is generous time off and excellent health benefits valued at $6,000. 

Position Summary

The Client Services Director hires, trains and supervises a team of client services staff and is responsible for overseeing the day-to-day operations of the team, ensuring that staff is well trained, supported, complying with funding objectives, and providing comprehensive and high quality victim services. The Client Services Director ensures program compliance with reporting requirements of funding agencies and with agency, state and federal operational requirements such as Rape Crisis Confidentiality Privilege, shelter regulations, and utilization of volunteers. The Client Services Director provides support and supervision to staff afterhours as needed.

The Client Services Director is a member of the management team, participates in developing and implementing agency priorities and initiatives, and is available to provide support and guidance to agency staff when other program supervisors are not available.

Resumes will be accepted until the position is filled.

Application Submission and Deadline

Submit cover letter and resume, as well as three professional references, at least one of which should be someone who has been in a supervisory position, as three separate documents in MS Word or PDF format only.  Please send these materials as three attachments to an email to  jobs@theadvocacycenter.org 

Required Qualifications

  • 2-3 years’ experience supervising staff in a human service organization or comparable field 
  • Counseling, crisis intervention and/or client advocacy experience and experience with systems based advocacy
  • Strong planning, organizational, time management, and administrative skills
  • Strong interpersonal, oral communication and written skills
  • Proven leadership abilities
  • Administrative experience in a non-profit or human service organization
  • Excellent organizational, communication and time management skills
  • Good judgment and problem solving skills
  • Ability to work with a variety of personalities
  • Sensitivity to the impact of sexual and domestic violence in diverse and marginalized communities         and  the ability to articulate these concerns in a sensitive and respectful manner; experience working with diverse populations
  • Ability to work in a fast paced environment, assess priorities, take initiative, handle multiple assignments, and meet deadlines

 

Desired Qualifications

  • Knowledge of child sexual abuse, domestic violence and/or sexual assault issues strongly preferred
  • Bachelor’s degree preferred
  • Bi-lingual Spanish/Englis

 

Education Director (full-time/35 hours week)


$38,000 with excellent health and time off benefits
Position is based in Ithaca, NY

Application Submission and Deadline
Submit cover letter and resume in MS Word or PDF format as separate attachments and three professional references, one of which should be someone who has been in a supervisory position.
Please send these materials as attachment to an email to jobs@theadvocacycenter.org
Applications will be accepted until the position is filled.

Position Summary
As a member of the management team, the Education Director oversees all activities of the Education Department, which serves to educate the community about child sexual abuse, sexual assault, and domestic violence prevention and the programs and services of the Advocacy Center. This includes managing the development and implementation of awareness and prevention programs for middle and high school youth, college students and adult community members.

The Education Director is expected to stay current on research-based prevention strategies and programs and apply current research and education theory to the ongoing development of the education department, which includes education program development and staff development. The Education Director provides training to professionals, oversees Enough Abuse Campaign Tompkins, coordinates agency events and oversees organizing and leading community events during Teen Dating Violence Awareness Month (February) Sexual Assault Awareness Month (April) and Domestic Violence Awareness Month (October). The Education Director serves as the media contact for selected agency issues and develops and manages social media outreach.

The Education Director is responsible for hiring, training and supervising department staff as well as providing leadership and professional development to the education team. The Education Director will manage specific grants and grant funds, and will ensure that goals and objectives of specific programs are implemented.

Qualifications

  • Proven leadership abilities

  • 3 years’ experience supervising paid employees in human services, public health, educational or not for profit

  • Administrative experience in a non-profit or human service organization

  • Demonstrated experience facilitating training programs to professional audiences

  • Experience developing and implementing outreach strategies, including social media

  • Experience developing and participating in community collaborations

  • Ability to establish and maintain effective professional working relationships

  • Excellent organizational, communication, public speaking and time management skills

  • Proficiency with the Google platform, Publisher, PowerPoint and similar programs

  • Experience serving under-served populations desired

  • Knowledge of issues of child sexual abuse, domestic violence and/or sexual assault desired

  • Crisis intervention/counseling skills desired

  • College degree preferred

The Advocacy Center (www.theadvocacycenter.org) seeks a diverse applicant pool and is an AA/EO employer

Revised 4/2016