Willow Center is a dynamic and collaborative work environment comprised of dedicated and supportive professionals who care about making our community a better place. Every day we have an impact on the lives of families. Join our team to help fulfill our vision of a community free from domestic violence, where healthy relationships thrive.


CASE MANAGER, FULL-TIME NON EXEMPT

The Case Manager is a key member of the Willow Domestic Violence Center Team and is responsible coordinating service delivery for clients in the 49 bed emergency shelter and on waitlist for shelter. Using a trauma informed approach the case manager will provide options, support to clients. The ideal candidate must display a high degree of professionalism and respect while keeping difficult situations in proper perspective. Understanding, influencing and serving others are important attributes in this position.

ESSENTIAL DUTIES AND RESPONSIBLITIES

TEAM LEADER

  • Oversee coordination and functions of hotline screening for callers seeking shelter services.

  • Manage overflow and waitlist list and coordinate clients and families coming into shelter from list.

  • Provide support to shelter staff as they provide counseling, advocacy and support to all clients.

  • Make programmatic decisions when a supervisor or manager is not available for consultation.

  • Assist shelter manager and supervisor with ongoing training to residential service staff, volunteers and interns.

  • Ensures effective trauma informed best practices are being used by shelter staff.

COUNSELING, ADVOCACY AND SUPPORT

  • Respond to and document hotline calls according to the agency’s procedures.

  • Provide crisis and supportive counseling, information, referrals, and safety planning as needed in person or over the telephone.

  • Welcome clients to the shelter.

  • Assist with client internal and external service summary reports.

  • Communicates with Department of Social Services for emergency housing, eligibility, extensions and fair hearings.

  • Provide assistance to case manager, intake specialist and care coordinator as requested to support client service plan.

  • Provide walk-in support.

DOCUMENTATION AND REPORTING

  • Document counseling sessions according to the agency’s procedures.

  • Provide updates and information for Shelter Manager and Supervisor

  • Ensure that the communication log is up-to-date at the completion of the shift.

OTHER DUTIES AS ASSIGNED

  • Attend and participate in agency trainings and meetings as required.

  • Maintain confidentiality and complete all job functions in an ethically and culturally competent manner.

QUALIFICATIONS

  • Associates degree in Human Services or a related field, Bachelor’s degree preferred with experience in human services, social work, counseling or a related field or an equivalent combination of education and experience is required.
  • Must be adaptable and flexible.
  • A minimum of 5 year of experience in case management.
  • Excellent communications skills (verbal and written) are required.
  • Ability to deal with a variety of emotions and frustrations in the workplace, communicate with a variety of people, work independently and maintain strict confidences.
  • Must be able to resolve problems, handle conflicts, be adaptable and flexible and make effective decisions under pressure.
  • Must be attentive, listen to people, perceive the real problems and bring issues to a successful conclusion.
  • New York State Driver’s License not in jeopardy of being revoked.

WORK SCHEDULE

Flexible some days some evenings.

COMPENSATION

Compensation dependent on experience.

HOW TO APPLY

Submit cover letter and resume by mail, email or fax:

Be sure to indicate which position you are applying for in the subject line.

No phone calls please.
We offer a generous benefits package including health and dental insurance, paid time off, pension plan and 40lk.

Willow Domestic Violence Center is an Equal Opportunity Employer


RESIDENTIAL FAMILY COUNSELOR-FULL TIME EVENING


Hours: Tuesday through Saturday 3:15 p.m. – 11:45 p.m.

JOB DUTIES
The Evening Residential Counselor is a key member of the Residential Services team, working directly with survivors of dating and domestic violence. This position requires a caring, dedicated individual who possesses the ability to work with families in crisis and possesses cultural awareness and sensitivity with effective counseling and advocacy skills. Must display a high degree of professionalism and respect while keeping difficult situations in proper perspective. Understanding, influencing and serving others are important attributes in this position.


QUALIFICATIONS

  • Associates degree in Human Services or a related field, Bachelor’s degree preferred with experience in human services, social work, counseling or a related field or an equivalent combination of education and experience is required.
  • A minimum of one year of experience working with families in crisis is preferred.
  • Residential experience is a plus.
  • Bilingual English/Spanish a plus.
  • Excellent communications skills (verbal and written) are required.
  • Ability to deal with a variety of emotions and frustrations in the workplace, communicate with a variety of people, work independently and maintain strict confidences.
  • Must be able to resolve problems, handle conflicts, be adaptable and flexible and make effective decisions under pressure.
  • Must be attentive, listen to people, perceive the real problems and bring issues to a successful conclusion.


WORK SCHEDULE
40 hours per week, Tuesday through Saturday 3:15 p.m. – 11:45 p.m.


COMPENSATION
Starting salary: $12.11 per hour


HOW TO APPLY
Submit cover letter and resume by mail, email or fax:

  • Mail: P.O. Box 39601, Rochester, NY 14604
  • Email: HR@willowcenterny.org
  • Fax: 585.232.3501

Please be sure to indicate which position you are applying for in the subject line.
No phone calls please.


We offer a generous benefits package including health and dental insurance, paid time off, retirement plan and 40lk.


Willow Domestic Violence Center is an Equal Opportunity Employer


RESIDENTIAL COUNSELOR-DAYTIME
Wednesday – Sunday, 7:45 a.m. – 4:15 p.m. 

JOB SUMMARY The Residential Counselor is a key member of the Willow Domestic Violence Center team, working directly with survivors of dating and domestic violence. This position requires a caring, dedicated individual who possesses the ability to work with families in crisis, cultural awareness and sensitivity with effective counseling and advocacy skills. Must display a high degree of professionalism and respect while keeping difficult situations in proper perspective. Understanding, influencing and serving others are important attributes in this position.


ESSENTIAL DUTIES AND RESPONSIBILITIES

COUNSELING, ADVOCACY AND SUPPORT

  • Provide crisis and supportive counseling, information, referrals, and safety planning as needed in person or over the telephone.
  • Welcome clients to the shelter.
  • Screen for shelter placement and wait list needs.
  • Ensure that all clients receive access to Willow Services including groups, court advocacy and counseling as well as services within the community.
  • Assist with shelter intakes.
  • Provide assistance to case management and care coordination.
  • Assist client in developing and revising safety plan.
  • Facilitate groups and group development.
  • Schedule chores, explain and teach skills needed to complete chores.
  • Oversee activities in kitchen at mealtime and assist with service.
  • Conduct room checks.  Assist families with bedtime routine. (Evening)
  • Oversee packing and cleaning of rooms.
  •  Oversee client telephone and provide supplies to clients as needed.

DOCUMENTATION AND REPORTING

  • Respond to and document all hotline calls according to the agency’s procedures.
  • Document counseling sessions per agency procedures.
  • Monitor and sign off on babysitting forms.
  • Monitor client sign in/out sheets.
  • Update census.

OTHER DUTIES AS ASSIGNED

  • Complete all job functions ethically and in a culturally competent manner.
  • Attend and participate in pertinent agency meetings and training.

QUALIFICATIONS

  • Associates degree in Human Services or a related field, Bachelor’s degree preferred with experience in human services, social work, counseling or a related field or an equivalent combination of education and experience is required.
  • A minimum of one year of experience working with families in crisis is preferred.
  • Residential experience is a plus.
  • Bi-Lingual (Spanish) a plus.
  • Excellent communications skills (verbal and written) are required.
  • Ability to deal with a variety of emotions and frustrations in the workplace, communicate with a variety of people, work independently and maintain strict confidences.
  • Must be able to resolve problems, handle conflicts, be adaptable and flexible and make effective decisions under pressure.
  • Must be attentive, listen to people, perceive the real problems and bring issues to a successful conclusion.

WORK SCHEDULE
40 hours per week, Wednesday through Sunday, 7:45 a.m. – 4:15 p.m.

COMPENSATION
Starting salary: $12.11 per hour 

HOW TO APPLY
Submit cover letter and resume by mail, email or fax:

  • Mail: P.O. Box 39601, Rochester, NY 14604
  • Email: HR@willowcenterny.org
  • Fax: 585.232.3501

Be sure to indicate which position you are applying for in the subject line. No phone calls please. We offer a generous benefits package including health and dental insurance, paid time off, pension plan and 40lk.


HUMAN RESOURCES GENERALIST
Part Time

Willow is a dynamic and collaborative work environment comprised of dedicated and supportive professionals who care about making our community a better place. Every day we have an impact on the lives of families. Join our team to help fulfill our vision of a community free from domestic violence.

JOB SUMMARY

The Human Resource Generalist is a key member of the Willow Domestic Violence Center Team and is responsible for the coordination and maintenance of a variety of services to support the Willow Team including recruitment, employee relations, benefits administration, compliance and training/organizational development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

RECRUITMENT & RETENTION

  • Facilitate the recruitment and hiring process (source resumes, phone screens, references, background checks, offer letters) adhering to all federal and state regulations as they relate to fair and equitable hiring practices.
  • Conduct new hire orientation meetings with all new employees.
  • Conduct exit interviews and reporting findings to appropriate staff.

EMPLOYEE RELATIONS

  • Provide HR advice and support to managers and employees, explaining procedures and policies in a timely, effective manner.
  • Receive employee complaints/concerns and partner with the employee and management on fair and equitable resolutions, balancing the needs of the employee, management and Willow.
  • Provide pragmatic and consistent guidance and advice to managers on grievance, attendance, disciplinary, and performance issues.
  • Proactively raise issues to management that may affect Willow employees and partner with them to identify practical solutions.

BENEFITS ADMINISTRATION

  • Coordinate annual enrollment.
  • Work with benefit administration vendors to coordinate activities for STD, LTD, COBRA, FMLA, NYS Unemployment etc.
  • Assist employees with questions regarding benefits.

COMPLIANCE & HR ADMINISTRATION

  • Ensure compliance with all state and federal laws and regulations.
  • Generate surveys and reports as needed, analyze data and make recommendations on HR approaches, policies and procedures.
  • Update employee handbook and conduct staff training on policies.
  • Maintain database of all Willow Center employees.
  • Maintain personnel records for employees. Create new files, ensure paperwork is complete and follow-up with employees as necessary.
  • Coordinate annual anniversary recognitions.
  • Provide counsel to Executive Team for compensation program.
  • File, copy, scan, fax and distribute paperwork as necessary.

TRAINING & ORGANIZATIONAL DEVELOPMENT

  • Maintain job descriptions for all roles and update as necessary.
  • Ensure all employees receive annual performance evaluations.
  • Partner with management on training plans for new hires.
  • Participate in succession planning process with senior leadership team to identify, develop and retain top talent for Willow.

OTHER DUTIES AS ASSIGNED

  • Attend and participate in agency trainings and staff meetings as required.
  • Maintain confidentiality and complete all job functions ethically and in a culturally competent manner.
  • Any other duties as may be assigned.

QUALIFICATIONS

  • Bachelor’s degree in HR, Business Admin., or related field, with 5 yrs. HR experience (particularly in Employee Relations and Staffing) or equivalent combination of education/experience.
  • Working knowledge of applicable Federal, State and local laws and regulations related to the Human Resources function.
  • Excellent organizational, interpersonal, verbal and written communication skills.
  • Proficient in the use of Microsoft Outlook, Excel and Word.
  • Strong time management skills. Ability to work under pressure and successfully meet deadlines.
  • Must be able to sit, stand, bend, reach, and lift up to 30 pounds.

WORK SCHEDULE

20-25 hours per week, days and hours to be determined.

COMPENSATION

Commensurate with experience. Please provide salary requirement.

HOW TO APPLY

Submit cover letter and resume by mail, email or fax:

  • Mail: P.O. Box 39601, Rochester, NY 14604
  • Email: HR@willowcenterny.org
  • Fax: 585.232.3501

Be sure to indicate which position you are applying for in the subject line. No phone calls please. We offer a generous benefits package including health and dental insurance, paid time off, pension plan and 40lk. 

We offer a generous benefits package including health and dental insurance, paid time off, pension plan and 401k.

Willow Center is an Equal Opportunity Employer


COUNSELING CENTER COORDINATOR
Full Time, Exempt

Willow is a dynamic and collaborative work environment comprised of dedicated and supportive professionals who care about making our community a better place. Every day we have an impact on the lives of families. Join our team to help fulfill our vision of a community free from domestic violence, where healthy relationships thrive.
JOB SUMMARY
The Counseling Center Coordinator leads one of Willow Center’s signature programs and is responsible for coordinating the services provided to more than 700 families and individuals each year. The Counseling Center Coordinator is a key member of the Willow Center Leadership Team and will help guide the growth of the Counseling Center to meet community need. This dynamic and compassionate individual will ensure that each client receives all of the proper assistance and support needed when seeking counseling services. The Counseling Center Coordinator will provide leadership and guidance for staff, interns and volunteers working with clients. The Counseling Center Coordinator provides counseling, advocacy and support to clients in the program while using best practices and a trauma informed approach. In addition to counseling the coordinator will design, schedule and implement Willow’s robust support group program. The ideal candidate is client centered and will have experience in case management, counseling, crisis management, community resources and excellent communication skills.

ESSENTIAL DUTIES AND RESPONSIBLITIES
COUNSELING, ADVOCACY AND SUPPORT

  • Lead the Counseling Center’s growth, overall program development and service delivery model.
  • Supervise Counseling Center staff, student interns, and volunteers.
  • Actively work with staff throughout the agency for program integration of services for clients Create and maintain a robust mobile advocacy program to meet community needs.
  • Assist in grant and budget development for the Counseling Center.
  • Represent the Counseling Center at stakeholder and community meetings.
  • Provide individual counseling and support to victims of domestic violence.
  • Create yearly success plan to ensure program is meeting all objectives and contractual requirements.
  • Work with community partners to address gaps in service and create a plan to meet identified needs.
  • Coordinate and facilitate community support group program.
  • Assist with training Willow staff as part of professional development series.
  • Conduct and participate in case conference meetings, staff meetings, and other agency meetings.
  • Provide educational and community programs to professionals and participates as a speaker/host for Willow’s Speakers Bureau.
  • Coordinate (in conjunction with the Volunteer Coordinator) training and supervision of volunteers and student interns.
  • Develop and analyze data for program management and as required by funders in determining program effectiveness and successful outcome measurements.

DOCUMENTATION AND REPORTING

  • Submit all appropriate documentation to funding agencies in adherence with their guidelines.
  • Using agency software, complete timely and accurate documentation of all services provided to clients and their families.

OTHER DUTIES AS ASSIGNED

  • Respond to hotline calls when necessary.
  • Document all hotline calls following the agency’s procedures.
  • Complete all job functions ethically and in a culturally competent manner.
  • Attend and participate in pertinent agency meetings and training.

QUALIFICATIONS

  • Masters’ Degree in counseling or social work, License preferred
  • A minimum of five years supervisory experience and successful experience working with families and individuals in crisis
  • A minimum of one year program development experience
  • Good communication skills
  • Adaptable and flexible.
  • New York State Driver’s License not in jeopardy of being revoked.

WORK SCHEDULE
37.5 hours per week, Exempt

COMPENSATION
Please submit salary requirements

HOW TO APPLY
Submit cover letter and resume by mail, email or fax:

  • Mail: P.O. Box 39601, Rochester, NY 14604
  • Email: HR@willowcenterny.org
  • Fax: 585.232.3501

Be sure to indicate which position you are applying for in the subject line. No phone calls please. We offer a generous benefits package including health and dental insurance, paid time off, pension plan and 40lk. 
 

We offer a generous benefits package including health and dental insurance, paid time off, pension plan and 401k.

Willow Center is an Equal Opportunity Employer

Updated 3/2016