Willow Center is a dynamic and collaborative work environment comprised of dedicated and supportive professionals who care about making our community a better place. Every day we have an impact on the lives of families. Join our team to help fulfill our vision of a community free from domestic violence, where healthy relationships thrive.


 

Domestic Violence Advocate/CPS Investigative Team

The Domestic Violence Advocate/CPS Investigative Team is a key member of the WILLOW DOMESTIC VIOLENCE CENTER team and is responsible for partnering with Child Protective Services (CPS) Investigative Teams to support clients in trauma. The Domestic Violence Advocate provides crisis counseling, advocacy and safety planning and makes appropriate referrals while using best practices and a solution-focused, trauma informed approach that will support the client’s success. The ideal candidate is client centered and will have experience in trauma informed care, case management, counseling, crisis management, community resources and excellent communication skills.

ESSENTIAL DUTIES AND RESPONSIBLITIES


COORDINATION OF CLIENT CARE

  •  In partnership with the identified Child Protective Services (CPS) Investigation Teams:
    • Conduct interviews and provide supportive counseling, safety planning, goal setting and referrals.
    • Develop and provide “Support Groups” and/or “Domestic Violence Education Groups” for victims as well as followup counseling, advocacy, referrals and safety plans.
    • Provide timely and accurate documentation of cases.
  • Serve as a member of the Willow/CPS workgroup.
    • Attend regular meetings to monitor the progress of the grant.
    • Assist with reviewing the effectiveness of the protocols.
    • Review cases utilizing DV/CPS protocols for integrated case management services.
  • Participate and facilitate cross-training with CPS and Willow staff.
    • Develop integrated training which provides information about domestic violence and child abuse.
    • Implement the training to CPS teams and to Willow staff.
  • Provide consultation to CPS workers or supervisor requesting assistance.
  • Transport clients to and from valid appointments.

DOCUMENTATION AND REPORTING

  • Develop and implement appropriate program evaluation measures.
  • Maintain monthly statistical data.

OTHER DUTIES AS ASSIGNED

  • Participate in Agency meetings, supervision, and trainings, and represent Willow to collateral agencies in the community.
  • Adhere to all Agency policies and procedures, maintaining client confidentiality.
  • Other duties as assigned.

QUALIFICATIONS

  • Bachelor’s degree in social in Social Work or a related field and a minimum of three years of direct service experience, preferably in
  • the area of domestic violence, or an equivalent combination of education and experience.
  • Excellent communication skills (verbal and written) are required.
  • Bi-Lingual English/Spanish desirable
  • Adaptable and flexible.
  • New York State Driver’s License not in jeopardy of being revoked.

HOW TO APPLY

Submit cover letter and resume by mail, email or fax:

  • Mail: P.O. Box 39601, Rochester, NY 14604
  • Email: HR@willowcenterny.org
  • Fax: 585.232.3501

Be sure to indicate which position you are applying for in the subject line.
No phone calls please.
We offer a generous benefits package including health and dental insurance, paid time off, and 40lk.
Willow Domestic Violence Center is an Equal Opportunity Employer


CARE COORDINATOR
HOURS/STATUS: Full-Time/Exempt

The Care Coordinator is a key member of the WILLOW DOMESTIC VIOLENCE CENTER Team and is responsible for coordinating the services
provided to families in trauma. The Care Coordinator will ensure that each family receives all of the proper assistance and support they need to have a successful transition through the shelter. The Care Coordinator will provide all of the information and documentation required with appropriate agencies and any other paperwork that will support the client’s success. The Care Coordinator provides counseling, advocacy and support to all clients in the 49 bed emergency shelter while using best practices and a trauma informed approach. The ideal candidate is client centered and will have experience in case management, counseling, crisis management, community resources and excellent communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

COORDINATION OF CLIENT CARE

  • Partners with other members of the residential services team to ensure that clients receive the appropriate services and support
  • using a trauma informed approach.
  • Provides supportive advocacy, safety planning and goal setting to clients.
  • Connects clients to supportive services to include, but not limited to, therapy, substance abuse and schooling.
  • Assists families in managing and planning for safety needs and creating individualized support plans.
  • Provides crisis intervention/prevention for clients and families.
  • Facilitates flow of services for client from intake to safe exit.
  • Conducts telephone follow-ups with client after departure, if required.
  • Assists the Residential Services Manager and the Director of Programs and Services to develop policies and procedures that
  • reflect a best practice model.
  • Facilitates and role models trauma informed care to staff through coaching and training.
  • Interfaces with collateral providers and represents the agency within the community.

DOCUMENTATION AND REPORTING

  • Submits all appropriate documentation to funding agencies in adherence with their guidelines.
  • In conjunction with the Case Manager, reviews and reports to the Department of Social Service (DSS) on client status in the
  • shelter. Communication must be clear and concise and include client plan, goals, accomplishments, challenges and next steps.
  • Using agency software, completes timely and accurate documentation of all services provided to clients and their families.

OTHER DUTIES AS ASSIGNED

  • Provides one on one counseling to clients as required.
  • Respond to hotline calls when necessary.
  • Documents all hotline calls following the agency’s procedures.
  • Provides client transportation to and from appointments as needed.
  • Completes all job functions ethically and in a culturally competent manner.
  • Attends and participates in pertinent agency meetings and training.
  • Any other duties as may be assigned.

QUALIFICATIONS

  • Bachelor’s degree in social in Social Work or a related field and a minimum of three years of experience in case management, or an
  • equivalent combination of education and experience.
  • Excellent communication skills (verbal and written) are required.
  • Adaptable and flexible.
  • New York State Driver’s License not in jeopardy of being revoked.

HOW TO APPLY
Submit cover letter and resume by mail, email or fax:

  • Mail: P.O. Box 39601, Rochester, NY 14604
  • Email: HR@willowcenterny.org
  • Fax: 585.232.3501

Be sure to indicate which position you are applying for in the subject line.
No phone calls please.
We offer a generous benefits package including health and dental insurance, paid time off, and 40lk.
Willow Domestic Violence Center is an Equal Opportunity Employer


RESIDENTIAL SERVICES MANAGER
DEPARTMENT: Residential Services
REPORTS TO: Manager of Residential Services
HOURS/STATUS: Full-time/Exempt

The Residential Services Manager is a key member of the Willow Team and is responsible for the day-to-day oversight and evaluation of the residential program using best practices and a trauma informed approach. The Manager will partner with the Shelter Supervisor to ensure the quality of all programming, while remaining in compliance with all regulatory requirements. The ideal candidate is client centered and will have experience in case management, counseling, crisis management, and community resources.

ESSENTIAL DUTIES AND RESPONSIBLITIES

PROGRAM OVERSIGHT

  • Provides oversight and guidance to members of the Residential Services team to ensure that clients receive the appropriate services and support using a trauma informed approach.
  • Oversees permanent housing program.
  • Assists the Director of Programs and Services to develop policies and procedures that reflect a best practice model.
  • Ensures that appropriate policies and procedures are developed, maintained and adhered to by all residential staff.
  • Ensures that all residential services are in compliance with state regulations and organizational policies and procedures.
  • Works alongside the Facility Manager to ensure repairs are documented and completed in a timely manner.
  • Develops and maintains community partnerships related to the Residential Services program.
  • Creates and maintains an orientation and training program for all Residential Services employees and volunteers.

TEAM MANAGEMENT

  • Provides direction and supervision to the Shelter Supervisor, Care Coordinator, Hotline Case Manager, Bridges Home Case manager, Permanent
  • Housing Coordinator and Intake Specialist.
  • Facilitates and role models trauma informed care to staff through coaching and training.
  • Provides ongoing coaching and counseling to direct reports including written performance appraisals.
  • Facilitates weekly Residential staff meetings and other shelter meetings as needed.
  • Maintains a process for daily communication amongst the Residential Services team.
  • Works in collaboration with Human Resources and the Director of Programs and Services to screen and interview for residential positions as necessary.

DOCUMENTATION AND REPORTING

  • Completes all Residential Services statistical reports.
  • Maintains the Residential Services billing book and reconciles discrepancies with the Finance Department.
  • Compiles, tabulates and analyzes data required by funders to determine program effectiveness, outcomes and measurements, client satisfaction and post
  • shelter stays.
  • Submits all appropriate documentation to funding agencies in adherence with their guidelines.
  • In conjunction with the Case Manager, reviews and reports to the Department of Human Service (DHS) on client status in the shelter. Communication
  • must be clear and concise, and include client plan, goals, accomplishments, challenges and next steps.
  • Using agency software, complete timely and accurate documentation of all services provided to clients and their families.

OTHER DUTIES AS ASSIGNED

  • Provides on-call coverage for the agency and shelter as required.
  • Represents Willow shelter at community meetings as requested.
  • Attends and participate in pertinent agency meetings and training.
  • Provides one-on-one counseling to clients as required.
  • Responds to Hotline calls and document following the agency’s procedures when necessary.
  • Provides client transportation to and from appointments as needed.
  • Maintains confidentiality and completes all job responsibilities in an ethical and culturally competent manner.
  • Any other duties as may be assigned.

QUALIFICATIONS

 

  • Bachelor’s degree in Social Work or a related field; Master’s in Social Work preferred, or an equivalent combination of education and experience.
  • A minimum of three years of experience, preferably in a residential setting, with a minimum of two years of supervisory experience.
  • Excellent communication skills (verbal and written) are required.
  • Adaptable and flexible.
  • New York State Driver’s License not in jeopardy of being revoked.

HOW TO APPLY


Submit cover letter and resume by mail, email or fax:

  • Mail: P.O. Box 39601, Rochester, NY 14604
  • Email: HR@willowcenterny.org
  • Fax: 585.232.3501

Be sure to indicate which position you are applying for in the subject line.
No phone calls please.
We offer a generous benefits package including health and dental insurance, paid time off, and 40lk.
Willow Domestic Violence Center is an Equal Opportunity Employer


DINING SERVICES LEAD AND COOK, FULL-TIME

DEPARTMENT: Residential Services
REPORTS TO: Manager of Residential Services
HOURS/STATUS: Full-time/Hourly
Tuesday-Saturday 11:30am-7:30pm

The Dining Services Lead and Cook interacts regularly with residents and their families to meet their dietary needs, engage residents in meal preparation, and empowers residents by teaching basic cooking skills and healthy eating habits. The Dining Services Lead and Cook must show a passion for the healing power of food to build a sense of community and lasting life skills. Reporting to the Manager of Residential Services, the Dining Services Lead and Cook is a key member of the Willow Domestic Violence Center team and is responsible for the day-to-day food service requirements for the emergency shelter, prepares and serves the daily meals, and ensures high standards of quality in food preparation, appearance, and appeal. He or she is responsible for maintaining and

ESSENTIAL DUTIES AND RESPONSIBILITIES


Food Service Operations

  • Exhibits a caring and patient behavior towards all residents.
  • Manages the routine preparation, cooking, and serving of food for 50 residents.
  • Develops menus to reflect healthy, balanced meals to meet a range of dietary needs.
  • Coordinates preparation in order to have meals ready to serve at scheduled times.
  • Develops regular menus and follows standard recipes for food preparation; tests cooked foods to determine if properly cooked and seasoned, as well as for appetizing appeal.
  • Prepares the quantities of food required with a minimum of waste.
  • Maintains the kitchen, dining area, food storage, work areas, equipment, dishes and utensils in a safe and sanitary manner.
  • Demonstrates the ability to use, maintain, and clean kitchen equipment.
  • Orders and receives food deliveries; stores items properly to prevent spoilage.
  • Develops recommendations and plans to enhance kitchen operations.
  • Performs other duties of a similar or related level as necessary or assigned.


Educational and Support Services

  • Engage residents in meal preparation.
  • Coordinate classes to teach the residents basic cooking skills and healthy eating habits.

Interpersonal and Organizational Skills

  • Demonstrates positive interactions with all Willow clients, staff and community members using a trauma-informed approach.
  • Attends and participates in required Agency meetings and trainings.
  • Demonstrates the ability to manage stress and to appropriately deal with challenges, changes, and crises occurring in the workplace.
  • Safeguards the privacy of clients, staff, families, and all other stakeholders in every aspect of performing the job.
  • Maintains confidentiality regarding all shelter and business activities, and completes all job responsibilities in an ethical and culturally-competent manner.
  • Complies with all other Agency policies.

Other Essential Duties

  • Must be able to lift packages or supplies weighing up to 50 pounds.
  • Must be able to move about designated service areas to access ingredients and supplies.
  • Must be able to routinely perform the manual labor associated

DOCUMENTATION AND REPORTING

  • Demonstrates accurate record keeping of ordering, food safety, and inventory.
  • Provides regular information to management for assessment of food service quality and resident satisfaction.
  • Provides appropriate information to management in compliance with safety standards or government rules and regulations.


QUALIFICATIONS

  • Associate’s Degree in Food Service or related field.
  • A minimum of two years of professional food service experience.
  • Basic math skills.
  • Excellent oral and written communication skills.
  • Adaptability and flexibility.


WORK SCHEDULE
37.5 hours per week; non-exempt
Tuesday-Saturday, 11:30am-7:30pm; flexible to change based on program needs

COMPENSATION
Please submit salary requirements

HOW TO APPLY
Submit cover letter and resume by mail, email or fax. Be sure to indicate which position you are applying for in the email subject line.
Mail: P.O. Box 39601, Rochester, NY 14604
Email: HR@WillowCenterNY.org
Fax: 585.232.3501
No phone calls please.


Willow Domestic Violence Center is an Equal Opportunity Employer


SUPPORTIVE HOUSING SERVICES COORDINATOR, FULL TIME NON EXEMPT

DEPARTMENT: Residential Services
REPORTS TO: Director of Programs and Services

The Supportive Housing Services Coordinator is a key member of the Willow Domestic Violence Center Team and is responsible for coordinating services provided to individuals and families in trauma who reside in the newly completed affordable housing units managed by Willow servicing survivors of domestic violence and their families. The Services Coordinator will coordinate support services for all residents of the permanent supportive housing units to ensure they receive the services necessary to live safely, successfully and independently. The goal is to ensure the safety of residents and to provide a continuum of services to support resident stability and self-sufficiency. The position is a 37.5 hour per week, full time non-exempt position.

ESSENTIAL DUTIES AND RESPONSIBILITIES


COORDINATION OF SERVICES

  • The Services Coordinator will provide residents with the following support services, ensuring that all services are in compliance with funder guidelines:
  • Providing trauma-informed supportive counseling, skill building, advocacy, safety planning and goal-setting for clients.
  • Assisting families and children in managing and planning for safety needs and creating individualized support plans.
  • Providing crisis intervention/prevention for children and families.
  • Facilitating weekly on-site educational life skills groups designed to meet the unique needs of survivors of domestic violence transitioning to community living, such as education and employment goals, finances and budgeting, self-sufficiency, and self-care.
  • Collaborating with partner agencies for the provision of on-site medical, mental health and legal support services.
  • Providing linkages and transportation to community services for substance abuse treatment, financial counseling, and supervised visitation.
  • Assisting residents who move on to other living arrangements.
  • Supporting residents in reaching education and employment goals.
  • Providing other duties as assigned.

DOCUMENTATION AND REPORTING
The Services Coordinator will monitor progress in achieving service plan goals, including residents’:

  • participation in support services
  • progress toward achieving goals in their service plan
  • working with providers to ensure their health / behavioral health needs are met
  • participation in substance abuse programs as required
  • achievement of educational goals
  • securing and maintaining employment
  • living safe, violence free lives

QUALIFICATIONS

  • Bachelor’s degree in Social Work or a related field, and a minimum of three years of experience in coordination of services, or an equivalent combination of education and experience.
  • Excellent communication skills (oral and written).
  • Adaptable and flexible.
  • New York State Driver’s License not in jeopardy of being revoked.

HOW TO APPLY
Submit cover letter and resume by mail, email or fax:

  • Mail: P.O. Box 39601, Rochester, NY 14604
  • Email: HR@willowcenterny.org
  • Fax: 585.232.3501

Please be sure to indicate which position you are applying for in the subject line. No phone calls please.


We offer a generous benefits package including health and dental insurance, paid time off, retirement plan and 40lk.
Willow Domestic Violence Center is an Equal Opportunity Employer

 


CASE MANAGER, FULL-TIME NON EXEMPT

The Case Manager is a key member of the Willow Domestic Violence Center Team and is responsible coordinating service delivery for clients in the 49 bed emergency shelter and on waitlist for shelter. Using a trauma informed approach the case manager will provide options, support to clients. The ideal candidate must display a high degree of professionalism and respect while keeping difficult situations in proper perspective. Understanding, influencing and serving others are important attributes in this position.

ESSENTIAL DUTIES AND RESPONSIBLITIES

TEAM LEADER

  • Oversee coordination and functions of hotline screening for callers seeking shelter services.

  • Manage overflow and waitlist list and coordinate clients and families coming into shelter from list.

  • Provide support to shelter staff as they provide counseling, advocacy and support to all clients.

  • Make programmatic decisions when a supervisor or manager is not available for consultation.

  • Assist shelter manager and supervisor with ongoing training to residential service staff, volunteers and interns.

  • Ensures effective trauma informed best practices are being used by shelter staff.

COUNSELING, ADVOCACY AND SUPPORT

  • Respond to and document hotline calls according to the agency’s procedures.

  • Provide crisis and supportive counseling, information, referrals, and safety planning as needed in person or over the telephone.

  • Welcome clients to the shelter.

  • Assist with client internal and external service summary reports.

  • Communicates with Department of Social Services for emergency housing, eligibility, extensions and fair hearings.

  • Provide assistance to case manager, intake specialist and care coordinator as requested to support client service plan.

  • Provide walk-in support.

DOCUMENTATION AND REPORTING

  • Document counseling sessions according to the agency’s procedures.

  • Provide updates and information for Shelter Manager and Supervisor

  • Ensure that the communication log is up-to-date at the completion of the shift.

OTHER DUTIES AS ASSIGNED

  • Attend and participate in agency trainings and meetings as required.

  • Maintain confidentiality and complete all job functions in an ethically and culturally competent manner.

QUALIFICATIONS

  • Associates degree in Human Services or a related field, Bachelor’s degree preferred with experience in human services, social work, counseling or a related field or an equivalent combination of education and experience is required.
  • Must be adaptable and flexible.
  • A minimum of 5 year of experience in case management.
  • Excellent communications skills (verbal and written) are required.
  • Ability to deal with a variety of emotions and frustrations in the workplace, communicate with a variety of people, work independently and maintain strict confidences.
  • Must be able to resolve problems, handle conflicts, be adaptable and flexible and make effective decisions under pressure.
  • Must be attentive, listen to people, perceive the real problems and bring issues to a successful conclusion.
  • New York State Driver’s License not in jeopardy of being revoked.

WORK SCHEDULE

Flexible some days some evenings.

COMPENSATION

Compensation dependent on experience.

HOW TO APPLY

Submit cover letter and resume by mail, email or fax:

Be sure to indicate which position you are applying for in the subject line.

No phone calls please.
We offer a generous benefits package including health and dental insurance, paid time off, pension plan and 40lk.

Willow Domestic Violence Center is an Equal Opportunity Employer


RESIDENTIAL FAMILY COUNSELOR-FULL TIME EVENING


Hours: Tuesday through Saturday 3:15 p.m. – 11:45 p.m.

JOB DUTIES
The Evening Residential Counselor is a key member of the Residential Services team, working directly with survivors of dating and domestic violence. This position requires a caring, dedicated individual who possesses the ability to work with families in crisis and possesses cultural awareness and sensitivity with effective counseling and advocacy skills. Must display a high degree of professionalism and respect while keeping difficult situations in proper perspective. Understanding, influencing and serving others are important attributes in this position.


QUALIFICATIONS

  • Associates degree in Human Services or a related field, Bachelor’s degree preferred with experience in human services, social work, counseling or a related field or an equivalent combination of education and experience is required.
  • A minimum of one year of experience working with families in crisis is preferred.
  • Residential experience is a plus.
  • Bilingual English/Spanish a plus.
  • Excellent communications skills (verbal and written) are required.
  • Ability to deal with a variety of emotions and frustrations in the workplace, communicate with a variety of people, work independently and maintain strict confidences.
  • Must be able to resolve problems, handle conflicts, be adaptable and flexible and make effective decisions under pressure.
  • Must be attentive, listen to people, perceive the real problems and bring issues to a successful conclusion.


WORK SCHEDULE
40 hours per week, Tuesday through Saturday 3:15 p.m. – 11:45 p.m.


COMPENSATION
Starting salary: $12.11 per hour


HOW TO APPLY
Submit cover letter and resume by mail, email or fax:

  • Mail: P.O. Box 39601, Rochester, NY 14604
  • Email: HR@willowcenterny.org
  • Fax: 585.232.3501

Please be sure to indicate which position you are applying for in the subject line.
No phone calls please.


We offer a generous benefits package including health and dental insurance, paid time off, retirement plan and 40lk.


Willow Domestic Violence Center is an Equal Opportunity Employer


RESIDENTIAL COUNSELOR-DAYTIME
Wednesday – Sunday, 7:45 a.m. – 4:15 p.m. 

JOB SUMMARY The Residential Counselor is a key member of the Willow Domestic Violence Center team, working directly with survivors of dating and domestic violence. This position requires a caring, dedicated individual who possesses the ability to work with families in crisis, cultural awareness and sensitivity with effective counseling and advocacy skills. Must display a high degree of professionalism and respect while keeping difficult situations in proper perspective. Understanding, influencing and serving others are important attributes in this position.


ESSENTIAL DUTIES AND RESPONSIBILITIES

COUNSELING, ADVOCACY AND SUPPORT

  • Provide crisis and supportive counseling, information, referrals, and safety planning as needed in person or over the telephone.
  • Welcome clients to the shelter.
  • Screen for shelter placement and wait list needs.
  • Ensure that all clients receive access to Willow Services including groups, court advocacy and counseling as well as services within the community.
  • Assist with shelter intakes.
  • Provide assistance to case management and care coordination.
  • Assist client in developing and revising safety plan.
  • Facilitate groups and group development.
  • Schedule chores, explain and teach skills needed to complete chores.
  • Oversee activities in kitchen at mealtime and assist with service.
  • Conduct room checks.  Assist families with bedtime routine. (Evening)
  • Oversee packing and cleaning of rooms.
  •  Oversee client telephone and provide supplies to clients as needed.

DOCUMENTATION AND REPORTING

  • Respond to and document all hotline calls according to the agency’s procedures.
  • Document counseling sessions per agency procedures.
  • Monitor and sign off on babysitting forms.
  • Monitor client sign in/out sheets.
  • Update census.

OTHER DUTIES AS ASSIGNED

  • Complete all job functions ethically and in a culturally competent manner.
  • Attend and participate in pertinent agency meetings and training.

QUALIFICATIONS

  • Associates degree in Human Services or a related field, Bachelor’s degree preferred with experience in human services, social work, counseling or a related field or an equivalent combination of education and experience is required.
  • A minimum of one year of experience working with families in crisis is preferred.
  • Residential experience is a plus.
  • Bi-Lingual (Spanish) a plus.
  • Excellent communications skills (verbal and written) are required.
  • Ability to deal with a variety of emotions and frustrations in the workplace, communicate with a variety of people, work independently and maintain strict confidences.
  • Must be able to resolve problems, handle conflicts, be adaptable and flexible and make effective decisions under pressure.
  • Must be attentive, listen to people, perceive the real problems and bring issues to a successful conclusion.

WORK SCHEDULE
40 hours per week, Wednesday through Sunday, 7:45 a.m. – 4:15 p.m.

COMPENSATION
Starting salary: $12.11 per hour 

HOW TO APPLY
Submit cover letter and resume by mail, email or fax:

  • Mail: P.O. Box 39601, Rochester, NY 14604
  • Email: HR@willowcenterny.org
  • Fax: 585.232.3501

Be sure to indicate which position you are applying for in the subject line. No phone calls please. We offer a generous benefits package including health and dental insurance, paid time off, pension plan and 40lk.

 

Willow Domestic Violence Center is an Equal Opportunity Employer