Family Services Inc. - Employment Opportunities

Agency: Family Services is a large not-for-profit agency located in Poughkeepsie, NY with a mission to help families and individuals help themselves through direct services, collaboration and advocacy. Family Services provides services to youth, family, and crime victims through a number of programs. Family Services’ is located in and maintains the Family Partnership Center which houses over 15 not-for-profit agencies offering a number of different services the community.
 

Program: The Center for Victim Safety and Support (CVSS) provides assistance to victims of all types of crime. Services include 24-hour hotline, rape crisis accompaniment, advocacy, counseling, and support groups. Services are available to anyone who lives, works, worships, goes to school, volunteers, or had a crime committed against them in Dutchess County. Family members and friends of victims are also eligible for services. All services are free, accessible, and confidential.


High Risk Case Manager

Position and Essential Responsibilities:  This is a fulltime position that will provide case management to high risk victims of domestic violence by assessing clients for the potential of intimate partner homicide using a research based lethality assessment and knowledge and expertise in intimate partner violence. The HRCM collaborates with the multi-disciplinary High Risk Response Team to create effective system’s interventions and comprehensive safety planning to assist clients. The HRCM is responsible for intake assessments with potential high risk clients, management of high risk cases, safety planning with high risk clients, presentation of high risk cases at monthly High Risk Team Meetings, and communication and advocacy with various systems in Dutchess County.

The HRCM will work directly with the Center for Victim Safety & Support and the Project Coordinator for the Universal Response to Domestic Violence to further enhance and develop the High Risk Case Management Project.

A successful candidate for the HRCM position will have knowledge of the criminal justice system, family court system, and intimate partner violence. Candidate should also be able to work effectively on a multi-disciplinary team, openly and respectfully communicate with other disciplines, and lead effective multidisciplinary meetings. The HRCM will obtain ongoing education and training on domestic violence lethality factors and related systems (this training will be provided as on the job training).

Specific responsibilities include:

  1. Manage referrals and screen domestic violence cases for risk of intimate partner homicide using Danger Assessment
  2. Provide comprehensive case management services, safety planning, and advocacy to clients on High Risk caseload including counseling, safety planning, crisis intervention services, and referrals
  3. Evaluate and prepare cases for conference to a multidisciplinary team
  4. Work with other advocates and professionals to manage risk factors in High Risk cases
  5. Refine High Risk procedures in collaboration with the Director of CVSS and the Project Coordinator for the Universal Response to Domestic Violence
  6. Track client and offender data and prepare statistical reports using multiple databases

Skills and Abilities:

  • Knowledge of the criminal justice system, family court system and intimate partner violence required
  • Experience working with domestic violence victims preferred.
  • Experience working in a multi-disciplinary team environment, experience as a team lead is a plus.
  • Excellent communication skills, both speaking and writing
  • Ability to follow dictated protocol and reporting requirements
  • Ability to work independently; but, attend supervision regularly
  • Spanish speaking is a plus.

Qualifications:

Bachelor’s Degree and/or 3-5 years of experience working either in the domestic violence or criminal justice fields.

Compensation/Benefits
Hours: Full-time, 35 hours/week. Hours can be irregular based on client and staffing needs. 
Salary: Commensurate with experience
Benefits: Family Services offers competitive benefits packages including:

  • Medical, dental, and vision coverage 
  • 403(b) retirement plan
  • Group term life and long-term disability insurance
  • Supplemental life insurance & accidental death and dismemberment (AD&D)
  • Paid vacation, holiday, sick, and personal time
  • Supplemental insurance through AFLAC
  • Employee assistance program (EAP)

Family Services, Inc., is an equal opportunity employer.

To Apply:  Click here to be directed to Family Services Current Opening Board.  Select the job you with to apply for.


Title: Trauma Therapist

Status: Exempt

Supervisor: Coordinator of Advocacy 


Essential Responsibilities: The Trauma Therapist provides trauma counseling for crime victims. Here are the essential responsibilities of this position:

 

  • Provide trauma therapy to adult and child victims of crime, including: Assessment, individual and group therapy, and crisis intervention
  • Provide information and referrals to all clients in need following the agency’s and department’s protocol
  • Provide advocacy for patients and act as liaison with community resources
  • Complete and maintain training certification as NYS DOH Rape Crisis counselor
  • Report any behavior or implication of behavior of child abuse to the authorities
  • Expand service reach by researching community organizations and providing community outreach through presentations and tabling events
  • Assist with fundraisers and special events (some of these may be outside agency hours of operation)
  • Complete all administrative tasks as assigned on a timely basis, this includes, but is not limited to; documenting all activities, preparing weekly and monthly activity reports, maintaining up-to-date case records, and inputting into client database
  • Follow protocol in completion of these reports
  • Maintain statistics and prepare reports as needed, and maintain up-to-date client records
  • Other duties as assigned based upon need of program

Skills and Abilities:

  • Established clinical skills, providing both individual and group counseling
  • Knowledge of public, private and community agencies including law enforcement agencies that may be utilized to help victims of crime;
  • Ability to get along well with others and gain their cooperation
  • Provide excellent and thorough customer service to all victims. Take the necessary time to understand clients’ needs.
  • If a client/prospective client falls outside of jurisdiction, research resources and provide effective assistance.
  • Ability to relate to persons in need of assistance
  • Ability to communicate clearly and effectively, both orally and in writing;
  • Ability to identify information and data critical to cases;
  • Ability to follow oral and written instructions and read and comprehend procedures and implement them effectively
  • Ability to complete administrative tasks on a timely basis, including documenting all activities and maintaining up-to-date records in clients database
  • Be dependable, transparent on all tasks, receptive to supervision
  • Possess compassion and empathy
  • Must be able to get to and from various work locations throughout the day, including Family Services, court, hospital, police departments, social services, etc.
  • Possess strong advocacy skills; meet the needs of client with effective solutions
  • Possess ‘out of the box’ thinking and resourcefulness
  • Ability to work effectively when under extreme pressure
  • Ability to work independently; but relate issues to manager appropriately
  • Attend supervision meetings as required
  • Ability to work in a team environment; sharing the rotation of the on-call duties and covering of the 24 hour Domestic Violence and Rape Crisis/Crime Victims hotlines with other co-workers; sharing cases as needed; covering co-workers on their cases when they are out or involved with other cases, etc.
  • Ability to work irregular hours on short notice
  • Knowledge of the criminal justice system and family court system

Special Skills and Abilities:

  • Must be able to accompany a client through the process from reporting the crime to final treatment without a break. This may require working outside of business hours.


Qualifications:

  • NY State Licensed Master Social Worker, Licensed Clinical Social Worker, or Licensed Mental Health Counselor.
  • Two years of experience providing both individual and group therapy
  • Bilingual preferred, English/Spanish
  • Experience working in a non-profit, human services setting preferred and in counseling persons in need of assistance a plus
  • Exhibit strong customer service skills; ability to work in a team in a collaborative manner; and work with other team members on shared client issues
  • Excellent communication skills, both verbal and written
  • Excellent attention to detail and strong organizational skills
  • Strong computer skills including working knowledge of an email package and working knowledge of MS software programs: Word and Excel
  • Ability to take direction from either supervisor and/or co-workers based on the situation
  • Established cell phone, willing to use for work (will be reimbursed), effective coverage for the Dutchess County area
  • Ability to work irregular hours, be on call on a rotational basis
  • Bilingual is a plus

To Apply:  Click here to be directed to Family Services Current Opening Board.  Select the job you with to apply for.


Title:                     Bilingual Victim Advocate

Status:                   Exempt

Supervisor:           Coordinator of Advocacy

 

Essential Responsibilities:  The Bilingual Victim Advocate is a front line advocate, first responder to a victim in need.  This requires the ability to work quickly and concisely under extreme pressure.  Here are the essential responsibilities of this position:

  • Provide casework services to clients including: crisis counseling, safety planning, advocacy, information and referrals, emergency financial assistance, and claims filing.
  • Accompany victims of crime to hospitals, police departments, and court while providing crisis counseling, information and referrals, assistance with crime victims compensation claims, criminal justice advocacy and personal advocacy. 
  • Complete and maintain training certification as NYS DOH Rape Crisis counselor 
  • Establish and maintain liaisons with the local police departments, District Attorney’s office, and others related to pending litigation on behalf of the victim.
  • Review all assigned claims regularly; insure claims are effectively managed
  • Provide information and referrals to all clients in need following the agency’s and department’s protocol
  • Report any behavior or implication of behavior of child abuse to the authorities
  • Evaluate and dispense emergency financial assistance to victims as needed.
  • Cover incoming calls on the 24 hour Domestic Violence and Rape Crisis/Crime Victims hotlines for a designated period during business hours and after hours 
  • Support Latina/o victims’ and their families through effective communication, both verbal and
  • written. 
  • Expand service reach by researching community organizations and providing community outreach through presentations and tabling events, with a specific focus on the Latino/a community 
  • Assist with fundraisers and special events (some of these may be outside agency hours of operation)
  • Serve as a liaison to the Latina/o community by attending fairs and community events, be prepared to speak during these events regarding the services provided by CVSS and Family Services, Inc.
  • Complete all administrative tasks as assigned on a timely basis, this includes, but is not limited to; documenting all activities, preparing weekly and monthly activity reports, maintaining up-to-date case records, and inputting into client database◦Follow protocol in completion of these reports
  • Maintain statistics and prepare reports as needed, and maintain up-to-date client records
  • Other duties as assigned based upon need of program

Skills and Abilities:

  • Provide excellent and thorough customer service to all victims.  Take the necessary time to understand clients’ needs.  ◦If a client/prospective client falls outside of jurisdiction, research resources and provide effective assistance.
  • Ability to relate to persons in need of assistance
  • Must be able to get to and from various work locations throughout the day, including Family Services, court, hospital, police departments, social services, etc. 
  • Ability to communicate clearly and effectively, both orally and in writing
  • Knowledge of public, private and community agencies including law enforcement agencies that may be utilized to help victims of all crimes
  • Possess strong advocacy skills; meet the needs of client with effective solutions
  • Possess ‘out of the box’ thinking and resourcefulness
  • Ability to work effectively when under extreme pressure
  • Ability to work independently; but relate issues to manager appropriately
  • Attend supervision meetings as required
  • Ability to work in a team environment; sharing the rotation of the on-call duties and covering of the 24 hour Domestic Violence and Rape Crisis/Crime Victims hotlines with other co-workers; sharing cases as needed; covering co-workers on their cases when they are out or involved with other cases, etc.
  • Ability to get along well with others and gain their cooperation
  • Ability to follow oral and written instructions and read and comprehend procedures and implement them effectively
  • Ability to complete administrative tasks on a timely basis, including documenting all activities and maintaining up-to-date records in clients database
  • Be dependable, transparent on all tasks, receptive to supervision
  • Possess compassion and empathy
  • Ability to work irregular hours on short notice
  • Ability to identify information and data critical to cases
  • Knowledge of the criminal justice system and family court system 

Special Skills and Abilities:

  • Must be fluent in Spanish; possess the ability to read, write and speak this language and English fluently. 
  • Translate from English to Spanish and Spanish to English. 
  • Interpret applications and other documents that a client may bring for review (documents could be, but not limited to, Department of Social Services, Police reports, etc)
  • Complete applications in Spanish
  • Must accept on-call rotation; be reachable outside of office hours if needed.
  • Must be able to accompany a client through the process from reporting the crime to final treatment without a break.  This may require working outside of business hours.

Qualifications:

  • BA/BS in human services field from accredited university/college; advanced course work a plus
  • Some experience in human services preferred
  • Strong customer service skills; ability to work in a team in a collaborative manner
  • Excellent communication skills, both verbal and written
  • Excellent attention to detail and strong organizational skills
  • Strong computer skills including working knowledge of an email package and working knowledge of MS software programs:  Word and Excel
  • Established cell phone, willing to use for work (will be reimbursed),  effective coverage for the Dutchess County area
  • Ability to work irregular hours, be on call on a rotational basis
  • Ability to take direction from either supervisor and/or co-workers based on the situation
     

To Apply:  Click here to be directed to Family Services Current Opening Board.  Select the job you with to apply for.


Revised 10/2017