Willow Domestic Violence Center-Employment Opportunities

Rochester, NY

Willow Center is a dynamic and collaborative work environment comprised of dedicated and supportive professionals who care about making our community a better place. Every day we have an impact on the lives of families. Join our team to help fulfill our vision of a community free from domestic violence, where healthy relationships thrive.



The Overnight Residential Counselor is a key member of the WILLOW DOMESTIC VIOLENCE CENTER Team and is responsible for providing counseling, advocacy and support to all clients in the 49 bed emergency shelter for survivors of domestic violence while using best practices and a trauma informed approach. The ideal candidate must display a high degree of professionalism and respect while keeping difficult situations in proper perspective. Understanding, influencing and serving others are important attributes in this position.


    • Respond to and document hotline calls according to the agency’s procedures.
    • Provide crisis and supportive counseling, information, referrals, and safety planning as needed in person or over the telephone.
    • Welcome clients to the shelter.
    • Supporting cleanliness of shelter (sweep, mop, clean counters, etc.…)
    • Participate in shift change meetings.
    • Oversee packing and cleaning of rooms upon exit.
    • Monitor client sign in/sign out sheets to ensure that they are up-to-date at all times.
    • Provide assistance to case management as requested.
    • Document counseling sessions according to the agency’s procedures.
    • Provide updates and information for Shelter Manager and Supervisor
    • Ensure that the communication log is up-to-date at the completion of the shift.
    • Attend and participate in agency trainings and meetings as required.
    • Maintain confidentiality and complete all job functions in an ethically and culturally competent manner.


  • Associates degree in Human Services or a related field, Bachelor’s degree preferred with experience in human services, social work, counseling or a related field or an equivalent combination of education and experience is required.
  • Must be adaptable and flexible.
  • A minimum of one year of experience working with families in crisis and working in an emergency residential setting is required.
  • Bi-Lingual (Spanish) a plus.
  • Excellent communications skills (verbal and written) are required.
  • Ability to deal with a variety of emotions and frustrations in the workplace, communicate with a variety of people, work independently and maintain strict confidences.
  • Must be able to resolve problems, handle conflicts, be adaptable and flexible and make effective decisions under pressure.
  • Must be attentive, listen to people, perceive the real problems and bring issues to a successful conclusion.
  • New York State Driver’s License not in jeopardy of being revoked.

40 hours per week, Monday – Thursday 9:30pm – 8:00 am

Starting Salary $12.11 per hour

Submit cover letter and resume by mail, email or fax:

Be sure to indicate which position you are applying for in the subject line.

No phone calls please.

We offer a generous benefits package including health and dental insurance, paid time off, pension plan and 40lk.

Willow Domestic Violence Center is an Equal Opportunity Employer


The Human Resources intern will directly assist the human resources function with a wide range of projects related to HR recruiting, onboarding/orientation, compliance, benefits, and general HR administration. As a result of this internship at Willow, the HR intern will gain a better understanding of the important role that HR can play in a non-profit setting, and be better prepared to work in human resources in the non-profit sector. The HR intern will also have opportunities to gain professional skills and experience by working closely with finance and grant administration, and networking with residential, development, and other program and administrative functions at Willow. This internship is unpaid and will be fully compliant with academic requirements for credit. Semester, term, or project assignments are available.

The Human Resources Intern will have the opportunity to engage in and learn the practical application of the following:

  • Steps in the recruiting and hiring process, including: posting job openings, reviewing resumes, conducting telephone and in-person interviews, creating offer letters and other onboarding activities.
  • The importance of employment law and compliance, especially regarding employment eligibility, confidentiality, proper maintenance of employee files, and forms management.
  • The interrelationship of HR and Finance in the areas of new employee paperwork, payroll actions related to onboarding and termination, use of a payroll management system, and report generation.
  • Employee benefit management issues related to plan renewal and open enrollment, benefits enrollment and termination, troubleshooting employee benefits issues, and the customer service aspect of benefits administration.


  • Current enrollment in a graduate or undergraduate degree program with an interest and aptitude to work in Human Resources, or non-profit management/administrative fields
  • Ability to prioritize tasks and handle numerous assignments simultaneously
  • Ability to recognize and maintain confidentiality of information
  • Sound judgement and decision-making ability
  • Self-motivation
  • High degree of organizational skills and attention to detail
  • Proficient in Microsoft Office and internet applications
  • Student Member of SHRM a plus.

Flexible days and hours to be determined.

Applications accepted on an ongoing basis throughout the year.
Please submit cover letter and resume by mail or email:

Please indicate “HR Intern” in the cover letter or subject line.
No phone calls please.